PostgreSQL + People: The strategic advantage of Customer Success Evangelists
Presented by:
Hari Kiran
Hari Kiran is a seasoned Database Engineer with nearly 19 years of experience in multiple domains of the IT Industry in Healthcare, Banking, Project & Portfolio Management, and CRM domains. Passionate about PostgreSQL helping Customers across geographies with Database Administration, Enterprise Implementations, Security and Hardening, Backup and Recovery, and Performance Tuning. Hari has worked at companies like GE, EDB, Oracle, Optum, and 2ndQuadrant. Hari has been a regular speaker at Postgres conferences like PGconf India, FOSSASIA, and PGConf Down Under in Australia.
In 2021, Hari started his Entrepreneurial journey by founding OpenSource DB, a Services Start-up working with Customers & Organizations to maximize their potential in the Data-centric world, focused on PostgreSQL, Data Analytics & Data Science, and providing PostgreSQL Professional Services & Database Development.
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PostgreSQL has long been celebrated for its rock-solid architecture and passionate Open-source community. But building a successful business on Postgres takes more than great engineering; it requires listening, translating, and advocating. Enter the Customer Success Evangelist: part technologist, part storyteller, and part trusted advisor.
In this talk, we’ll explore how companies like OpenSource DB are rethinking traditional success roles. Instead of siloed support or detached DevRel, they’ve embedded Evangelists at the intersection of Engineering, Product, and Customer experience. The result? Faster feedback loops, deeper user trust, and more strategic product decisions.
Whether you're growing a startup, scaling an Open-source project, or simply looking for new ways to bridge the gap between builders and users, this session will offer a fresh lens on what it means to truly serve your customers, and why doing so might just be your strongest competitive advantage.
You’ll walk away with examples, tactics, and a playbook to help you build or evolve this role inside your team.
Key takeaways: - Customer Success is strategic, not just support: Evangelists inform product decisions and build lasting customer trust. - Real-World Feedback moves faster: They bring field intelligence directly to engineering and leadership. - Advocacy drives adoption and retention: Evangelists don’t just solve problems—they turn users into champions. - You don’t need a huge team: One well-placed evangelist can create exponential value. - Every Team benefits from Customer thinking: Embedding a customer-first mindset improves prioritization, CX, and company-wide alignment.
- Date:
- 2025 October 17 16:00 +11
- Duration:
- 40 min
- Room:
- Taylor
- Conference:
- PG Down Under 2025
- Language:
- Track:
- Essentials
- Difficulty:
- Easy